Touchpoint Personas for Persuasion and Empathy
August 30, 2010 by Brian Massey, The Conversion Scientist
Filed under Buyer Personas
“Your market research with an attitude, your analytics in a skirt.”
Personas are fictional representations of your customers designed to help you understand what to say to prospects and how to deliver content to them.
There is no better predictor of conversion success than the availability of personas.
So, why do so many marketing departments have trouble turning personas into actionable marketing gold? I believe it is because traditional “buyer personas” are too broad in their definition.
In my most recent Content Marketing Institute post, I introduce you to Touchpoint Personas and identify the key components of them.
Read The Anatomy of a Great Web Persona.
P. S. Get fullvaccess to the Lab when you join The Conversion Scientist email list.
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About Brian Massey, The Conversion Scientist
Brian Massey is the Conversion Scientist at Conversion Sciences and he has the lab coat to prove it. His rare combination of interests, experience and neuroses was developed over almost 20 years as a computer programmer, entrepreneur, corporate marketer, national speaker and writer.
