Does Higher Engagement mean Higher Conversion Rates?
It’s happened again.
Most of us assume that if our pages are “engaging” to visitors, that they are more likely to convert to leads or sales. If they are engaged, they have more time to take action. If they are engaged, they will truly understand our value and become a lead or a customer.
Look at the following graph of three videos. These three different videos appeared on three otherwise identical landing pages. The graph is “Viewer Attention” as is recorded by YouTube. Basically, these graphs tell us how many visitors were still watching at any point in the video. It tells us how engaging a video is.
Clearly, we would expect whiteboard style video to be the highest converting video, since viewers are more engaged for the entire length of the video. We expect slides to be almost as successful. However, we expect plain old talking head videos to perform poorly.
Now take a look at the following graph. This is a graph of the conversion rates of the same videos.
This graph tells us that plain old talking head video is getting more visitors to click on our call-to-action button. This style of video is almost twice as likely to convert a visitor than the slide-style video found in most webinars.
Clearly, engagement doesn’t predict conversion in this case. Here, engagement is actually distraction.
Learn more about the relationship between engagement, distraction and conversion in my article Can You Really Increase Conversions By Decreasing Engagement?
I think you’ll be surprised by what you will learn.
I've written a tell-all with juicy details about how to run a high-converting website. Become a friend of the author for free chapters and bonus content from Your Customer Creation Equation: Unexpected Website Formulas of the Conversion Scientist coming soon.